Refund Policy

Refund Policy

 

RETURNS

Our return policy lasts 30 days. If more than 30 days have passed since you received your item, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email confirming we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few days.

 

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

 

  • First, check your bank account again.

  • Then contact your credit card company—it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often a processing time before a refund appears.

    If you’ve done all of this and still have not received your refund, please contact us at contact@fincutmen-uk.com

Sale Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange yours for the same item, please email us at contact@fincutmen-uk.com

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you by post.

If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver.

Return Shipping

 

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery times for exchanged items may vary depending on your location.

If you are shipping an item worth more than £75, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.